We have endeavoured to make this process as simple and as efficient as possible. It is based upon a three day service.
Day 1 – we collect your device
Day 2 – we update your device
Day 3 – we return your device back to you.
We hope that this will mean that there is no need for you to arrange for your devices to be consolidated into one location, or to pack them up for shipping. We will come to every location that you have.
Step 1
We will need to know the following information;
- Serial number of the device (this is on a label on the back of it)
- Where the device is to be collected from
- Where the device is to be returned to (if different from the collection address)
- Serial number of the battery
- Details of the person responsible for purchasing consumables
Step 2
DPD will arrive on the agreed date with a pink plastic box
- Place your device into the plastic box; including carry case, battery and electrode pads
Step 3
DPD will return two working days later with a pink plastic box
- Take your device out of the plastic box